Frequently Asked Questions
What experience does the staff have?
Maria is the groomer and has 20+ years of experience grooming dogs and cats. She is a Certified Canine Esthetician, Pet 1st Aide & CPR certification, AKC Safety in the Salon Certification, Science of Skin certificate through Iv San Bernard a veterinarian headed program and Salon Sanitation Certification.
George is our Bathing Department Supervisor and he has his Bather Brusher Certification through Barkleigh, Certified Canine Esthetician, Science of Skin Certification through Iv San Bernard a veterinarian headed program, Pet 1st Aid and CPR certification, as well as Salon Sanitation Certificate.
Brittney has 6 years (as of 2022) grooming experience, a Poodle course certificate as well as Advanced Science of Skin Certification through Iv San Bernard a veterinarian headed program.
Rose has her AKC S.A.F.E. Certification, Science of Skin through Iv San Bernard a veterinarian headed program and Pet 1st Aide & CPR.
Tiffany is new to Pits to Poodles as of July 2022 and is working on her Science of Skin Certification and her Pet 1st Aide and CPR.
Do you groom cats?
Currently we are not accepting new cats BUT we have a great referral. Please contact us for that information.
How much will it cost to have my dog groomed?
Please Check our Services & Estimates page. Every dog and cat is very different so without seeing your pet, condition of your pet and knowing what you want or what your pet needs, we are unable to give an exact price quote but the price chart will give you a starting price point.
How long will it take?
Please allow us 2-4 hours to complete grooming process. If you have 2 dogs allow 2 1/2 - 4 1/2 hours, if you have 3 dogs 4-5 hours, multiple large dogs will start at 5 hours, etc. Sometimes we are able to complete dogs faster but always be kind enough to not rush the grooming process and stress your pet. Quality takes time.
We will text you as soon as we know the exact finish time. We do not have the ability to hold on to your pet for extended periods of time. Your pet and our staff appreciate prompt pick up.
What is included with the grooming?
Basic Full grooming includes: nails dremeled (this is different than filing and buffing), ears cleaned and plucked (if needed and subject to the groomers professional opinion. This may not get completed and the owner will be notified), anal glands externally expressed (if needed and subject to the groomers professional opinion. This may not get completed and the owner will be notified), haircut (if needed for your breed), Shampoo and Conditioner, your pet completely dried (this is necessary for your pets skin health and the grooming process) Don’t forget to check out our Extra Services!
How often should they be groomed?
Every pet should be groomed ever 4-8 weeks. More often than 4 weeks is just fine, especially if we are using our coat specific shampoo and conditioner. No more than 8 weeks should elapse between grooming.
Will my dog be in a kennel?
For your pets safety, yes! Not having kennels are an accident waiting to happen. Our kennels are custom designed to allow for maximum aid flow and privacy for each dog. If you have multiple dogs that do not squabble with each other, we can kennel them together.
Do you do express grooming?
No, our salon is not set up to do only one dog at a time.
Is someone always watching my dog?
Yes. Pets are never left unattended in the tubs or on the tables. If we need to walk away for any reason we put your pet in their kennel for their safety or have another person stand with them.
Can I watch the grooming process?
No. This stresses and distracts your pet. You are the favorite person and they will want to listen to you not the groomer and that is unsafe. We are working on moving animals with EXTREMELY sharp instruments. Even showing up early can result in exciting your pet and could directly contribute to an accident. Please wait until you are notified that your pet will be completed before coming inside.
What kind of dryers do you use?
We use all types of dryers. We use kennel driers with NO heating element, so your pet will not overheat. We also use high velocity driers to help dry faster. We also have regular hair driers for the finer points of drying.
Can I bring my own shampoo?
Yes you may, however if your pet has skin problems we use lines of products that is far superior to any other products on the market. Feel free to check out Iv San Bernard, Hydra, Whitman's and iGroom online or simply ask us. We have 2 Certified Canine Estheticians in the shop!
How do you handle accidents and emergencies?
We are Safety certified by the AKC SAFE program and Pet 1st Aid and CPR certified so we will respond appropriately. If veterinarian attention is needed we will do our best to take your pet to your veterinary office. However, in some cases it is to far or not possible in which case we will go to Santa Clara Animal hospital or the Emergency Hospital if they are closed.
Do you groom older dogs?
Yes we do. We will not take in new clients who have very elderly dogs. Please talk to us about your pets age and health issues. If we are not the right fit we may know or will help find someone who is.
Do you groom pregnant dogs?
Yes we can but only for established clients. We will have a medical waiver to sign.
Will you groom a dog that has puppies at home?
Possibly, this is circumstantial and you will need to talk to us ahead of time. We instead recommend that your pet gets a closer clip before the puppies arrive to avoid needing “emergency” grooming after the puppies are born.
What is your cancellation policy?
We have a complete Terms & Conditions page, please see that for further explanation. The short version is please give us as much time as possible to fill your appointment, but please refer to the Terms & Conditions page.
Do I need an appointment?
Yes. We do not accommodate walk ins.
What if I just need a nail trim?
Yes, we do nails only appointments! We require an appointment and we prefer to do just nails earlier in the morning. We can usually accommodate just a nail trim only appointment within a few days.
How much is just a nail trim?
(Not just a nail trim at Pits to Poodles, its a nail dremel!)
Nail trims are currently $20. Dogs that are difficult for nails trims may cost more or may have to have their nail trim broken up into 2 sessions. We have a punch card for nail trims buy 6 and get the 7th half off! Yes, multiple dogs from the same house share a punch card.
When is it best to have a puppy groomed for the first time?
We recommend that they have at least their first 2 sets of puppy shots before exploring the world. We want to get your puppy acclimated as soon as possible to grooming. A Happy puppy groom is the BEST groom to start with! It sets a positive experience for your pet in something they will need to do regularly for their lifetime. The more often and regular you set your appointments the more your pet will enjoy the routine of grooming and accept it as a normal part of life. Our pets Thrive in having a routine!
Does my dog need to be fully vaccinated?
We expect that responsible pet owners work with their veterinarian to decide upon and stay up to date on all vaccines necessary. If your pet bites us, we will need to check for current rabies, if your pet is not current it could result in animal control mandating a quarantine. So please be responsible and vaccinate your pet.
What forms of payment do you accept?
We accept all forms of payment, all credit cards are welcome. Cash or check is perfectly fine as well, we do have a returned check fee of $40 and we will not be able to accept checks from you. We also accept online payment via an invoice we sent to your email and this is to be paid by the end of the business day to avoid a late payment fee. We require payment at the time of service.
Do you have coupons or discounts?
No we cannot accommodate any coupons and we do not discount our services for any reason.